Patient Satisfaction

Patient satisfaction is an important indicator in measuring the quality of medical care given by a provider. At Exeter Eye quality is extremely important to us and we are always striving to improve our services.

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We welcome your feedback and you can leave a review for us on our Exeter Eye Google listing by clicking this link.

Exeter Eye develop and evaluate patient care by running patient satisfaction surveys for feedback on patient care and services. Results of these surveys help Exeter Eye develop the best quality service to our patients.

APRIL – JUNE 2019

Positive comments

Please find below a selection of positive feedback and thanks.

  • “So far all experiences were excellent.”
  • All areas, very good treatment, staff and facilities. Thanks.”
  • “All as expected.”
  • “Fast, efficient. Shame not available on NHS.”
  • “Mr Simcock has been so caring and gentle with my now 94 year old mother. Gave her immediate consultation and treatment. This wonderful man has given mum back her sight and life!!”
  • “Pre and post operative consultation, telephone call from Miss Von Lany on the day following the operation. Information forwarded to my opticians. “
  • “I had not expected such a transformation in my sight. Without specs or lenses.”
  • 100% improvement in my sight!”
  • “I felt that the whole process went very smoothly and efficiently.”
  • “Overall top class.”
  • “Over the last 9 months, I have had problems with an unsuccessful cataract operation. I became very concerned that my sight recovery was taking too long. Treatment at the Exeter Eye has been first class and could not have been more efficient. “
  • Very satisfactory – caring staff, medical team – very supportive, consultant Mr Byles – excellent.”
  • “All areas, very happy with the service provided.”
  • “All areas.”
  • “Great result, in excellent time frame and whole process was clear, informed and efficient in the friendliest of environments. “
  • “All friendly staff –smiling and pleasant. Operation efficient and calm throughout. No panic!!”
  • “All areas were excellent.  Everything was perfect. Mr Quinn has given my sight, after wearing specs since I was 3 years old. Would certainly recommend Mr Quinn and Exeter Eye to everyone.”
  • “My sight is now restored in my right eye. I am now looking forward to my left one being done.”
  • “Medical staff, facilities, information and after care.”
  • “Actual work of consultant.” –Fiona Irvine
  • Excellent result from my surgery. Efficient, capable staff, pleasant surroundings away from the pressures of a district hospital.”
  • Promptness, skill, good front of house, verbal interaction during the op.”
  • “Above all, my consultant, Mr Quinn, gives me complete confidence. He is highly competent and a caring person.”
  • “Would like to specially mention the care and reassurance the anesthetist gave. It was excellent.”
  • “Everything!”
  • “Gave us total confidence and trust in the surgeon (Peter Simcock). Professional & caring personal treatment. Next day, call from the surgeon really appreciated. Hilary always tremendously helpful. Goes the extra mile.”
  • “My consultant Miss Von Lany was first class in every way, prior to and after surgery. Really appreciated home telephone call to check on my well being.”

Overall Score

Hospital Facilities

Speed & Efficiency

Consultants

Previous Feedback

JAN – MARCH 2019

Positive comments

Please find below a selection of positive feedback and thanks.

Admiral House

  • It was an immediate improvement in my vision. I was able to watch the TV without glasses. I could see clearly, at distance. I think Mr. Byles is an angel.
  • Efficient & effective.
  • Very clear & specific advice about the benefits. Supportive
  • The whole team were efficient, which gave me confidence.
  • The whole experience was stress-free. Mr. Byles & his staff offer a fantastically professional, efficient & friendly service. If only all medical consultations & treatments were as good!
  • I thought I’d be terrified but the calmness, understanding & support of your staff meant that to my surprise I felt completely calm & today I  have been looking forward to the second operation instead of dreading it. Everyone, the nurses especially, made me feel as though I was the only person who mattered & they had all the time in the world to spend with me. 
  • Very smooth & professional process from start to finish – in all honesty can’t think of anything that would improve it anymore.
  • Mr Quinn, can’t say enough about how good he is with patient care. The team were top class.
  • Very good pre-assessment; thorough, high quality. Mr. Quinn was able to answer all my questions. Availability of 6pm appointments is great for people that work. Communications were very effective and telephone queries were dealt with promptly and accurately.
  • All the staff from the consultant surgeon, to nurses and reception were outstanding. It was a very well organised system. Mr Simcock telephoned me the day after each surgery – it was a very reassuring phone call. The receptionist telephoned a relative with the time to collect me after surgery.
  • Timeless and efficient. Excellent service throughout.
  • I received a thorough examination on both my eyes from the consultant, who fully explained the risks of cataract surgery.
  • Care in pre and post-op was reassuring, informative and extremely caring.
  • Prompt appointment, efficient correspondence relating to treatment and ongoing further appointments resulting in my problems being concluded in a short time.
  • In every way exceeded my expectations. Very impressed by “bedside manner” of anaesthetist and nurse as well as consultant. During the procedure I was fed with information which gave significant re-assurance at each stage. Patient information sheet (post-op) Cataract was excellent. 
  • Approachability of all staff, particularly by the surgeon. Speed of appointment and treatment. Excellent in all areas. 
  • The information that was so readily available at all times, also, one never felt like a numbered patient, just a friend who was in need of treatment. 
  • Super-efficient, found no fault, perfectly happy with things as they are. 
  • Bright new premises, good waiting facilities.


Exeter Eye Patient Satisfaction Report 2018 Overall Average

Exeter Eye Patient Satisfaction Report 2018 Average Consultant Score

Exeter Eye Patient Satisfaction Report 2018 Average score for Speed & Efficiency

Exeter Eye Patient Satisfaction Report 2018 Average Scrore of Facilities

Care Quality Commission Information

We look forward to hearing from you and answering all of your questions.

We welcome your feedback and you can leave a review for us on our Exeter Eye Google listing by clicking this link.

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