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Patient Satisfaction

Patient satisfaction is an important indicator in measuring the quality of medical care given by a provider. At Exeter Eye quality is extremely important to us and we are always striving to improve our services.

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Patient satisfaction and care

Reviews and evaluation of care

Patient satisfaction is an important indicator in measuring the quality of medical care given by a provider.

At Exeter Eye quality is extremely important to us and we are always striving to improve our services.

We welcome your feedback

Leave a Google review

      EXCELLENT  
   Based on 172 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Elaine Roylance 
 
 
 
 Trustindex verifies that the original source of the review is Google. The Exeter Eye team were superb and I felt cared for at every stage of my Lens Replacement journey.  Mr Quinn was exceptional - I can not recommend him highly enough.  I have struggled with high myopia and switching between glasses and contact lenses for a number of years.  I now have amazing distance vision for the first time in my life - I could not be happier.  Thank you Mr Quinn and the Exeter Eye team you have literally changed my life!
  
 
      Posted on Google  
   
   Josh 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently visited Exeter Eye for a Cataract in my left eye. The initial assessment by a very kind and personable Mr Peter Simcock was very comprehensive with everything explained in as much detail as I wanted after a thorough eye examination. I received excellent advice on which type of lens would be best for me. I felt very well looked after by a large team of people before during and after the surgery. In the evening after the operation, I had a concern about my eye so sent a text message to Mr Simcock and I was very impressed by a quick reassuring reply answering my concern. I also had a follow up call the next day which was fantastic. Absolutely Brilliant service by Mr Peter Simcock and his team at Exeter Eye.
  
 
      Posted on Google  
   
   Allan Christopher Howarth 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have recently had two eye operations, namely bilateral sequential cataract surgery with Eyhance lens replacement. The whole process has been exemplary. Swift, painless and with very little post operative discomfort. After wearing glasses for over twenty years, my vision is absolutely amazing. Many thanks to Peter Simcock and his excellent team. I am one very satisfied customer!
  
 
      Posted on Google  
   
   Julian Bennet 
 
 
 
 Trustindex verifies that the original source of the review is Google. What a truly professional outfit this is!! Great staff,  knowledgeable and friendly practitioners who are at the top of their game and beyond! Faultless!!
  
 
      Posted on Google  
   
   Allison 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently had a blepharoplasty with Miss Fiona Irvine and couldn’t be happier with the care I received. From my initial consultation, she was friendly, professional and explained everything clearly, answering all of my questions and putting me completely at ease. The operation itself was quick and went very smoothly. I experienced minimal bruising afterwards and my recovery has been much better than I expected. Throughout the whole process, I felt I was in safe and experienced hands. Miss Irvine and her team provided excellent care from start to finish and I would highly recommend her to anyone considering blepharoplasty. Thank you for making the entire experience so positive.
  
 
      Posted on Google  
   
   Annemarie Shillito 
 
 
 
 Trustindex verifies that the original source of the review is Google. I received excellent service, care and support from the team and consultant, Mr Peter Simcock at Exeter Eye recently and would thoroughly recommend them.
  
 
      Posted on Google  
   
   Clive Barnett 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great people to do business with
  
 
      Posted on Google  
   
   Phil Le-heup 
 
 
 
 Trustindex verifies that the original source of the review is Google. A truly excellent experience, and I say that despite a squeamish outlook. Both eyes given lens replacements, about 3 weeks apart. Second, and obviously last, was earlier this week.  Everything clearer and wonderfully brighter.  Could recommend highly enough.
  
 
      Posted on Google  
   
   Cherie Preatoni 
 
 
 
 Trustindex verifies that the original source of the review is Google. I was terrified to have the cataract surgery but my surgeon Neil Bowley plus his anaesthetist were so caring and understanding and I can honestly say it didn't hurt. The result was amazing and I would definitely recommend this clinic
  
 
      Posted on Google  
   
   Richard Davis 
 
 
 
 Trustindex verifies that the original source of the review is Google. I contacted Exeter Eye because I had a slight blurring in my left eye where I’d had refractive lens replacement surgery 18 months ago. Chantelle was excellent and set up an appointment with Mr Quinn. He conducted a very straightforward laser procedure called a laser capsulotomy and within a day my vision was back to being perfect.  I find the whole team at Exeter Eye are superb. They are very patient focussed with top quality care
  
 
  
  
 
     Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more

Patient Reported Experience Measures

PREMs; Patient‑Reported Experience Measures (PREMs) is a short questionnaire that ask patients to describe their experience of the care they received. They focus on what the patient saw, felt, and understood during their journey, offering insight into communication, timeliness, staff interactions, and the overall environment of care. PREMs help ensure that services are shaped not only by clinical outcomes but also by the quality of the patient experience.

PREMs patient feedback:

PROMs patient feedback for Exeter Eye to January 2026

PROMs patient feedback for Exeter Eye to October 2025

Anthony Quinn

Great care and kindness shown. Informed how the operation was going during the surgery.
Clear explanations
Highly professional and experienced
I needed a lot of information to be able to feel confident to proceed with surgery. My surgeon consistently patiently provided information and answered questions. Being able to trust their competence and approach was very important.
Great care and kindness shown. Informed how the operation was going during the surgery.

Conor Ramsden:

Excellent
All good
All went well, I had all support that was needed
Staff were very caringand helpfull
I was listened to, never felt hurried. I felt valued. Only have compliments for all professionals I came into contact with.
The surgery was performed in a relaxed and calm environment which gave me confidence in the procedure and my surgeon.
All the information given to me after the procedure was very useful and the eye drop chart invaluable.
No improvements needed

Michael Smith:

All went according to plan & as explained by each section of the process.
All staff were kind and considerate, explaining what would/was happening and answering any questions I had. Consequently I felt calm and relaxed.

Neil Bowley:

Excellent overall
Neil Bowley and provided excellent care and support throuhout both procedures
Every thing went well

Previous Feedback

OCTOBER - DECEMBER 2024

Exeter Eye - Anthony Quinn Daniel Byles Conor Ramsden - Oct-Dec 2024

Exeter Eye - Peter Simock - Fiona Irvine - Oct-Dec 2024

Exeter Eye - Hirut Von Lany - MIchael Smith - Neil Bowley - Oct-Dec 2024

Previous Feedback

JULY - SEPTEMBER 2024

Exeter Eeye - July - September Overall Average 2024

Exeter Eye - Anthony Quinn - July - Sept 2024

Exeter Eye - Daniel Byles Conor Ramsden Fiona Irvine - July - Sept 2024

Exeter Eye - Hirut Von Lany Michael Smith Neil Bowley - July - Sept 2024

APRIL - JUNE 2024

Exeter Eye Patient Satisfaction - Peter Simcock - April - June 2024

Exeter Eye Patient Satisfaction - Daniel Byles - April - June 2024

Exeter Eye Patient Satisfaction - Hirut Von Lany - April - June 2024

Exeter Eye Patient Satisfaction - MIchael Smith - April - June 2024

Exeter Eye Patient Satisfaction - Neil Bowley - April - June 2024

JANUARY - MARCH 2024

EE PSS Overall Average Graph (Jan - Mar 24)

Exeter Eye - Anthony Quinn - January to March 2024

Exeter Eye - Peter Simcock - January to March 2024

Exeter Eye - Daniel Byles, Conner Ramsden & Fiona Irvine - January to March 2024

Exeter Eye - Hirut Von Lany, Michael Smith & Neil Bowley - January to March 2024.jpg

EE PSS Overall Average Graph (Oct - Dec 23)

OCTOBER - DECEMBER 2023

Exeter Eye - Anthony Quinn - October to December 2023

Exeter Eye - Peter Simcock - October to December 2023

Exeter Eye - Daniel Byles & Harry Roberts - October to December 2023

Exeter Eye - Fiona Irvine & Hirut Von-Lany - October to December 2023

Exeter Eye - Neil Bowley & Michael Smith - October to December 2023

JULY - SEPTEMBER 2023

Exeter Eye Overall Average Graph (July - Sept 23)

Exeter Eye - Anthony Quinn July-Sept 2023

Exeter Eye - Harry Roberts - July - Sept 2023

APRIL - JUNE 2023

Exeter Eye - Peter Simcock and Michael Smith - April - June 2023

Exeter Eye - Daniel Byles, FIona Irvine & Connor Ramsden - April - June 2023

JANUARY - MARCH 2023

Exeter-Eye-Overall-Average-Quarter-1-Jan-Mar-23

Exeter Eye - Daniel Byles - January - March 2023

Exeter Eye - Peter Simcock - January - March 2023

Exeter Eye - Michael Smith - January - March 2023

Exeter Eye - Fiona Irvine - January - March 2023

Exeter Eye - Conor Ramsden - January - March 2023

OCTOBER - DECEMBER 2022

Exeter Eye - Daniel Byles - October - December 2022

Exeter Eye - Michael Smith - October - December 2022

Exeter Eye - Hirut Von Lany - October - December 2022

Exeter Eye - Fiona Irvine - October - December 2022

Exeter Eye - Conor Ramsden - October - December 2022

JULY - SEPTEMBER 2022

Exeter Eye - Daniel Byles - Patient Feedback July - September 2022

Exeter Eye - Peter Simcock - Patient Feedback July - September 2022

Exeter Eye - Peter Simcock 2 - Patient Feedback July - September 2022

Exeter Eye - Conor Ramsden - Patient Feedback July - September 2022

APRIL - JUNE 2022

Exeter Eye - Daniel Byles - Patient Feedback April - June 2022

Exeter Eye - Peter Simock - Patient Feedback April - June 2022

Exeter Eye - Peter Simock 2 - Patient Feedback April - June 2022

Exeter Eye - MIchael Smith, Hirut Von Lany & Fiona Irvine - Patient Feedback April - June 2022

JANUARY - MARCH 2022

Exeter Eye - Daniel Byles - Patient Feedback January - March 2022

Exeter Eye - Michael Smith & Fiona Irvine - Patient Feedback January - March 2022

OCTOBER - DECEMBER 2021

Exeter Eye Patient Satisfaction Overall Results (October - Decmeber 2021)

Exeter Eye - Peter Simock - Patient Feedback October - December 2021

Exeter Eye - Daniel Byles & Michael Smith - Patient Feedback October - December 2021

Exeter Eye - Fiona Irvine & Hirut Von Lany - Patient Feedback October - December 2021.png

JULY - SEPTEMBER 2021

Please find below a selection of patient feedback.

Exeter Eye - Anthony Quinn - Patient Feedback July - September 2021

Exeter Eye - Peter Simcock - Patient Feedback - Patient Feedback July - September 2021

Exeter Eye - Daniel Byles & Hirut Von Lany - Patient Feedback - Patient Feedback July - September 2021

Exeter Eye - Fiona Irvine & Michael Smith - Patient Feedback - Patient Feedback July - September 2021

APRIL - JUNE 2021

Exeter Eye - Peter Simcock 1 - Patient Feedback April - June 2021

Exeter Eye - Peter Simcock 2 - Patient Feedback April - June 2021

Exeter Eye - Hirut Von Lany & Daniel Byles - Patient Feedback April - June 2021

Exeter Eye - Fiona Irvine Michael Smith & Sam Evans - Patient Feedback April - June 2021

Care Quality Commission Information

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