Making a complaint

How to make a complaint

We are committed to providing a high-quality ophthalmology service to all our patients.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you wish to complain about any of our services, please speak to a member of staff who will try to sort things out for you directly, or will put you in touch with someone who can help.

Alternatively, you can email us at info@exetereye.co.uk or you can telephone our Registered Manager on 01392 699969.

You can also write directly to our Registered Manager:

Mr Daniel Byles
Registered Manager

Exeter Eye
Admiral House
Grenadier Road
Exeter
EX1 3QF

All complaints will receive a written acknowledgement within 7 working days of the complaint and a written response within 20 working days or an explanation of why the response is taking longer.

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